Booking & Cancellation Policy


Confirmation of Appointment
We will send you an appointment confirmation via email on the day of your booking. An SMS confirmation will also be sent 48 hours prior to your appointment.We ask that you respond to this SMS once you receive it by replying Yes or No.

Cancellation & No Show Policy
Every person’s time is valuable and we will do our utmost best to respect our client’s valuable time.Therefore, due to our commitment to providing the best possible experience for our clients, we ask that you provide us with at least 24 hours notice to reschedule or cancel appointments.Non-attendance at an appointment means the time cannot be allocated to another client. As a result, we ask that you provide us with 24hrs notice to either reschedule or cancel your appointment. Late cancellation or no shows, will incur a $50 fee.We understand that life happens and sometimes you just can't make it to your appointment, but we ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. 

Refund Policy 
The White Room has a ‘no refund’ policy on purchases of goods or services if you change your mind. Furthermore, our ‘no refund’ policy applies to medical procedures (including injectables) and dermal treatments and procedures.Please note that our treatments, services and packages are not transferable to other individuals and they cannot be swapped for other treatments or services. Furthermore, reservation fees typically are non-refundable but can remain on the system as a credit.Refunds can be provided for retail items if remaining in original packaging and unused.

Payments 
Payment is required on the day of appointment normally after the treatment has been provided.